Shipping Policy

Note: Due to the Global Crisis caused by the Coronavirus (COVID-19), we cannot be held responsible for any delays caused by our shipping partners. During this time of crisis the operations of our shipping partners, as well as your national post, may be staggered due to the procedures and precautions that have been put in place in order to ensure the safety of all employees and recipients. As we await further updates regarding the status of the matter at hand, please be mindful that packages may be subject to any delays. Please feel free to reach out to our customer support team for any additional information regarding your order status or shipping procedures. Our team would be more than happy to help and we hope you all stay safe during this time of distress.

Fulfillment Time:

We understand you are excited to receive your order, and so are we! However, we do ask that you allow up to 3 business days for our team to process your order upon confirmation of payment. Each order is hand picked by one of the amazing warehouse team members and goes through a quality control inspection. All items are packaged and boxed then placed into shipping envelopes or boxes preparing the journey to you.

During sale periods and peak volumes during the holidays, we ask that you allow up to 5 business days for your order to be fulfilled before shipping. 

Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or visit our FAQs for additional help.

It is important to note some orders may require additional information from our shipping team in regards to address and/or payment confirmation. Please check your inbox for any follow up emails after your order is placed, to ensure your request is processed. 

Shipping:

We offer FREE WORLDWIDE SHIPPING. Average standard shipping time is currently 10 business days depending on your location. Around major holidays processing and shipping time will take longer, impacting the average amount of business days it takes to ship out your purchase.

Shipping Rates:

We offer FREE Shipping on all orders.

Customs, Taxes and Duties:

At The Quality Store we care about our customers.

All product prices shown in our shop have the tax amount already included. The exact amount of tax that's included is shown during check-out. Additionally, as we strive to make your entire shopping experience as hassle free as possible, we've taken care of preventing possible customs taxes, duties or import charges for the products offered in our shop as much as possible. In the highly unlikely case you unfortunately still get billed with any of these costs, please contact us via our contact form or send an email to our Customer Support Desk (support@thequalitystore.eu) and we'll get it settled quickly.

Delayed Package:

We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost packages to the best of our ability. 

In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: info@thequalitystore.eu with your order number.